Terms and Conditions

1. Scope and validity

These General Terms and Conditions (hereinafter "GTC") apply to the purchase or rental of all products and services offered by KAQTU Design AG (hereinafter «KAQTU"). General terms and conditions of the buyer/renter (hereinafter "user") are deemed not to have been agreed upon. The same applies to changes to these Terms and Conditions unless we have accepted them in writing. The version provided to the user upon purchase or order is decisive. KAQTU reserves the right to amend these Terms and Conditions at any time without stating reasons. Users will be notified of such changes immediately. The changes are deemed accepted if the tenant does not object in writing within 14 days of notification. These Terms and Conditions are valid in German. The translations are not binding; they are provided for convenience only.

2. Products

Products are generally delivered according to samples, illustrations, or sketches. Minor deviations in size, color, structure, and workmanship are reserved. Deviations are unavoidable, particularly for repeat or supplementary orders, unless otherwise agreed in writing.

3. Use

The products are intended exclusively for private use unless otherwise agreed in writing. KAQTU Design AG grants the statutory warranty for construction and material defects for a period of 2 years from the date of delivery of the goods. Other warranties and guarantees, in particular manufacturer's warranties, are granted KAQTU Design AG without explicit information to the contrary in the purchase or rental agreement or the order confirmation.

4. Inspection and notification of defects

The user shall inspect the products immediately upon receipt for any defects, particularly glass damage. Any complaints must be made within 8 days of receipt of the products. Later, d.hDefects discovered during the warranty period must be reported immediately upon discovery. Damage caused by wear and tear, aging, and improper handling, as well as lighting, are excluded from the warranty. The warranty expires if the product is further processed or modified by the user despite obvious defects. 

5. Warranty

The KAQTU Design AG or its authorized third-party partners may fulfill the warranty either through free repair or equivalent replacement. Further claims are excluded. In the case of reduced goods, KAQTU Design AG reserves the right to refund the purchase or rental price paid instead of providing free repair or equivalent replacement.

6. Data processing

The collection and processing of user personal data by us is explained in the Privacy Policy, which forms an integral part of these Terms and Conditions.

The user consents to the storage of personal data transmitted to us as part of an order or otherwise for the purpose of contract processing. The user also consents to the analysis of data provided by him and other usage data in order to present him with personalized advertising and/or special offers and services. The analysis of usage data may lead to the creation of user profiles. The user profiles are created in pseudonymized form and are not merged with personal data. Finally, the user consents that we orthird parties commissioned by us, at Bedarf can obtain a credit report (credit and business information office, residents' registration office, debt collection offices, etc.).

7. Prices

All prices are net, including VAT. KAQTU reserves the right to change product prices at any time. The price published at the time of the order is valid. Price changes made after the order is placed will not be considered. This excludes individual agreements between the parties. The consent of both parties is required for the settlement of claims. A reminder fee will be charged for reminders.

8. Property

Until the purchase price has been paid in full, the products remain the property of KAQTU Design AG is entitled to arrange for registration in the register of retention of title at the user's expense if it considers its claim to be at risk.

9. Delivery and assembly

The delivery or collection of the ordered products is arranged between the user and the KAQTU Design AG. If delivery to the user's address is agreed, it will generally be made to the curb of the property. If assembly or delivery to the premises has been agreed, this will also only be done to the extent that the local and structural conditions allow it under normal circumstances.

Delivery to the premises or installation will only be carried out to or in the presence of adults. If the user is not present at the delivery or installation address on the delivery or installation date, or if they refuse to accept the delivery or installation, they will be notified of a new delivery and installation date as soon as possible. KAQTU In this case, is entitled to charge a processing fee of CHF 100.00 as well as the costs for each additional delivery or travel by the service partner will be invoiced separately.

Wall and ceiling installations, electrical and plumbing connections, the installation of entertainment electronics, and construction work (e.g., painting) require a suitable wall or ceiling structure. KAQTU does not include any such work. The tenant shall bear all resulting costs, except KAQTU offers an individual delivery service for this purpose.

10. Delivery dates and delays

Ordered products are usually made available or delivered within the agreed delivery date. The user will be notified if a product is temporarily unavailable. The user acknowledges that delivery delays of up to two months do not entitle him to refuse acceptance of the ordered goods, cancel the contract, claim damages, or demand a refund of the purchase or rental price. Counterclaims by the user may only be made with our consent.

If we fail to receive deliveries from our suppliers through no fault of our own, despite having placed identical orders with reliable suppliers, we will be released from our obligation to perform and may withdraw from the contract. We will immediately inform the user of the unavailability and, in the event of withdrawal, promptly refund any payments already made.

11. Breach of contract

All cases of breach of contract and their legal consequences as well as all claims of the user, regardless of the legal basis on which they are made, are conclusively regulated in these General Terms and Conditions.Other claims by the user – regardless of their legal basis – are excluded, except in the cases listed below. Auxiliaries and any vicarious agents are not liable for damages not caused by the goods themselves, in particular not for consequential damages, lost profits, or other financial losses. The above limitation of liability does not apply in the event of injury to life, body, or health; in the event of intentional or grossly negligent breach of duty; in the event of a warranty promise, if agreed; and to the extent that the Product Liability Act applies.

12. Assignment

We reserve the right to assign or pledge to third parties any outstanding purchase or rental price claims against you arising from the delivery of goods, including any partial payment installments due, default interest and reminder fees.

13. Conclusion of contract/ordering process

If the user places an order via the Internet, e-mail, mobile or telephone, he/she makes a binding offer to conclude a  Purchase, rental or service contract. The user receives a confirmation that the order has been received. This confirmation represents KAQTU no acceptance of the  offer. KAQTU reserves the right to reject the application without giving reasons. A legally binding purchase or rental agreement only comes into effect with  the dispatch of the order confirmation by KAQTU Design AG.  Shipping, delivery and assembly costs are displayed separately during the order process and in the order overview as well as in the  Confirmation of the order is clearly stated.

The contract is only concluded for those products that are expressly listed in the order confirmation. This also  Finally, the scope of services.

Our offers are valid for Switzerland and Liechtenstein. For orders with delivery addresses outside Switzerland and Liechtenstein, the  The stated delivery prices and shipping fees are invalid. Please inquire about our terms and conditions for such orders.

The advance recycling fee (ARF) is already included in all prices for electronic devices. We are thus making a contribution to  environmentally friendly disposal of lights. 

14. Payment

KAQTU Design AG accepts the payment methods displayed to the user during the ordering process.

The purchase or rental price, as well as any applicable shipping and installation costs, will be charged after order confirmation. Consulting fees may be charged in advance.

If the user chooses prepayment as the payment method, the order will only be processed after receipt of payment. The delivery time may vary accordingly.  delay.

Discounts or vouchers are only accepted under the terms and conditions shown on the voucher. Entering a voucher code or value  occurs during the payment process. Discounts not claimed during this process cannot be granted retroactively. Discounts cannot be  be accumulated.

15. Default in payment

If an invoice is received from KAQTU If the payment is not made within the payment period, the user shall be in default without further notice.In case of delay KAQTU entitled to charge the user for the additional expenses incurred in the following amount:

§  Reminder/payment reminder: No additional costs

§  1st reminder: Flat rate CHF 25.00

§  2nd reminder: Flat rate CHF 40.00

From the due date KAQTU entitled to default interest at a rate of 5% p.a. to be offset against the invoice amount. We reserve the right to charge additional late payment fees.

If the user does not pay the outstanding invoice in full even after the third reminder, KAQTU entitled to terminate the contract for good cause. All claims may be transferred to a debt collection agency. The costs of the debt collection agency (additional reminder fees and enforcement costs) shall be borne by the user and are acknowledged by the user.

16. Right of return

We voluntarily grant the user a right of return. This right of return applies to all sales channels.

Returns are possible within 30 calendar days of in-store pickup, or from the date of the postmark or delivery or receipt confirmation. If the user cannot provide the delivery or receipt confirmation, the 30-day period begins from the date the order is shipped. 

The following are excluded from the right of return (but not from warranty claims):

  • Orders from legal entities
  • Custom-made/personalized items or items assembled according to customer requirements
  • Groceries
  • Hygiene products and copyrighted items such as CDs, DVDs or books after opening the packaging/seal
  • Services
  • Gift vouchers
  • Reduced exhibition goods
  • Sales with discounts of over 30% off the official retail price

The product must be returned in its original packaging and in a new, unused condition with all accessories. Return costs are the responsibility of the user. If the original packaging of undamaged and unused goods is damaged, a processing fee of €15 will apply.  % or at least CHF 10.– of the purchase price.

The purchase price (less all actual additional, delivery, and shipping costs) will be credited to the user's account for a future purchase or refunded in the form of a shopping voucher. This deduction also applies in the event of unjustified non-acceptance or missed delivery dates, resulting in subsequent cancellation. A refund of the purchase price will only be made at the customer's express request.

17. Severability Clause

Should any provision of these Terms and Conditions be or become invalid or void, the validity of the remaining provisions shall not be affected. In the event of the invalidity or voidness of a contractual provision, the parties shall replace it with a provision that comes closest to the economic purpose of the contract.weck comes closest to the invalid provision. The same applies to any gaps.

18. Legal status

Swiss law applies exclusively. The application of the UN Convention on Contracts for the International Sale of Goods is excluded. The place of jurisdiction for natural persons is Uster or the user's place of residence. The place of jurisdiction for legal entities is Uster exclusively.