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With the right care, furniture, home accessories, and everyday items will remain beautiful and functional for a long time. Since every material reacts differently to moisture, heat, light, and cleaning products, you’ll find specific instructions here for cleaning and daily care.
Please also refer to the information on the respective product page and the manufacturer’s care instructions. Always test new cleaning and care products on an inconspicuous area first.
Regularly remove dust and light dirt with a soft, clean cloth. Liquids should be absorbed as soon as possible to prevent stains or material damage.
Always use cleaning agents sparingly and apply them to a cloth, not directly to the product. Abrasive cleaners, harsh sponges, aggressive cleaners, solvents, and products with high alcohol content can permanently damage surfaces.
Protect delicate surfaces with coasters, placemats, or felt pads. Lift objects when moving them instead of dragging them across the surface.
Marmor mag keine Säure: Zitronensaft, Essig und Wein sofort aufnehmen – sie können matte Stellen hinterlassen.
Holz nie nass reinigen: Ein leicht feuchtes Tuch genügt. Wasser anschliessend immer vollständig abtrocknen.
Glas zuerst entstauben: Schmutzpartikel können beim Wischen feine Kratzer verursachen.
Samt nicht gegen den Flor reiben: Flecken vorsichtig abtupfen und den Stoff anschliessend in Strichrichtung ausrichten.
Polster regelmässig wenden: So entstehen weniger Sitzmulden, Falten und einseitige Farbunterschiede.
Leder vor Wärme schützen: Direkte Sonne und Heizungsnähe können das Material austrocknen und ausbleichen.
Metall immer trocken nachwischen: Restfeuchtigkeit kann Wasserflecken, Verfärbungen oder Flugrost begünstigen.
Outdoor-Kissen nie feucht verstauen: Erst vollständig trocknen lassen, damit keine Stockflecken oder Gerüche entstehen.
Filzgleiter sauber halten: Sand und Staub unter den Gleitern können Oberflächen stärker zerkratzen als das Möbelstück selbst.
Vasen immer mit Unterlage verwenden: Auch glasierte Gefässe können Kondenswasser bilden oder Feuchtigkeit durchlassen.
Teppichflecken nicht reiben: Flüssigkeit von aussen nach innen abtupfen, damit sich der Fleck nicht vergrössert.
Keramik vor Temperaturschocks schützen: Kalte Gefässe nicht direkt mit kochendem Wasser füllen.
Reiniger nie direkt aufs Möbel sprühen: Das Mittel zuerst auf ein Tuch geben, damit keine Flecken oder Ränder entstehen.
Messing nicht automatisch polieren: Die natürliche Patina ist oft gewollt und Teil des Materialcharakters.
Dekoration gelegentlich umstellen: So bleichen Holz, Stoffe und Oberflächen gleichmässiger aus.
The general rule for dealing with stains is: react quickly, work carefully and do not unnecessarily soak the material.
Immediately absorb the liquid with an absorbent cloth. Pat the area dry and avoid rubbing vigorously.
Remove excess liquid immediately. Then use a cleaning agent suitable for the material in question.
Special care is required with natural stone and wood, as liquids can be absorbed quickly.
Carefully absorb excess fat without spreading it further.
Do not use unsuitable home remedies. The correct treatment depends heavily on the material and its surface finish.
Allow the wax to cool completely and remove it carefully. Do not scratch delicate surfaces with sharp objects.
Do not treat ink, felt-tip pen or paint stains with aggressive solvents unless these are expressly suitable for the material.
For sensitive or high-quality surfaces, professional cleaning is recommended.
Use only cleaning and care products that are expressly suitable for the respective material.
Follow the manufacturer's dosage and application instructions. Using more product does not automatically lead to a better result and can cause residue, streaks, or discoloration.
First, apply the product to a clean cloth and test it on an inconspicuous area. Do not mix different cleaning products together.
Professional cleaning is recommended for large stains, sensitive materials, unknown surface treatments, or particularly high-quality products.
Even in cases of severe discoloration, deep-seated stains, water damage or damaged coatings, further cleaning attempts should be avoided.
Many materials change due to light, air, moisture, and daily use.
Wood can darken or lighten over time. Leather develops a patina. Brass, copper, and bronze can oxidize. Fabrics may show seat marks or slight creases. Natural stone may exhibit variations in color and texture.
Such changes are typical of the material and contribute to the individual character of a product. They do not automatically represent a quality defect.
The recommendations listed here serve as a general guideline. The specific material, processing, surface treatment, and product-specific manufacturer's instructions are always decisive.
KAQTU accepts no liability for damage caused by improper cleaning, unsuitable care products, excessive moisture, heat, direct sunlight, mechanical impact or use deviating from the manufacturer's instructions.
If you are unsure, please contact our customer service before cleaning and, if possible, have the item number and material information ready.
Wood is a natural material. Variations in color, grain, texture, and knots are natural characteristics and make each product unique. Exposure to light, humidity, and use can alter the surface over time.
Remove dust with a soft, dry cloth. For heavier soiling, you can use a slightly damp cloth.
Always wipe in the direction of the wood grain and then dry the surface thoroughly.
Use clean water or a mild, pH-neutral cleaning agent. Special wood care products should only be used if they are suitable for the specific surface treatment.
Oiled, varnished, waxed, and untreated wood each require different care. Therefore, please refer to the product-specific instructions.
Avoid standing water, aggressive cleaners, abrasives, solvents and products containing high levels of alcohol.
Do not place hot, damp, or wet items directly on the wooden surface. Use coasters for glasses, cups, vases, and plant pots.
Immediately absorb any spills with an absorbent cloth. Gently pat the area dry and do not rub vigorously.
Grease stains and stubborn dirt should be treated with a product suitable for the specific wood surface. Test this beforehand on an inconspicuous area.
Wood reacts to changes in temperature and humidity. Maintaining a consistent indoor climate helps to reduce warping, cracking, and gaps.
Direct sunlight can alter the color. Decorative items should be rearranged occasionally to ensure the surface develops as evenly as possible.
Painted, powder-coated, and melamine-coated surfaces are generally easy to clean. However, harsh or abrasive cleaning agents can damage the coating.
Clean the surface with a soft, slightly damp cloth. If necessary, a small amount of mild dish soap can be used.
Then dry the surface with a clean cloth.
Do not use abrasives, steel wool, harsh sponges, solvents, acetone or aggressive cleaners.
Avoid prolonged contact with moisture and placing very hot objects directly on it.
Do not drag rough or heavy objects across the surface. Use suitable pads and felt glides.
Damaged coatings should not be subjected to further mechanical stress, as moisture can penetrate the underlying material.
Natural stone is a porous material. Color, structure, inclusions, fine lines and surface variations are typical of the material and not a quality defect.
Marble and other calcareous stones are sensitive to acids.
Remove dust and loose dirt with a soft cloth. For damp cleaning, use lukewarm water and, if necessary, a pH-neutral natural stone cleaner.
Then dry the surface thoroughly.
Do not use acidic cleaners, vinegar cleaners, citric acid, limescale removers, scouring agents or aggressive household cleaners.
Foods such as lemon juice, wine, fruit juice, coffee and tomato sauce can also damage or discolor sensitive stone surfaces.
Wipe up any spills immediately. Gently dab the area instead of rubbing it in.
Use coasters for glasses and bottles, and suitable mats for hot, greasy, or moist items.
Impregnation reduces the absorption of liquids, but does not make natural stone completely stain-resistant. Depending on usage, regular reapplication of the impregnation may be necessary.
Ceramic surfaces are robust and easy to care for. Glazed and sealed surfaces can usually be cleaned simply with water and a mild detergent.
Use a soft cloth or sponge with lukewarm water. If necessary, a mild dish soap can be used.
Rinse off any remaining cleaning agent with clean water and dry the surface.
Do not use steel wool, metal brushes or highly abrasive cleaning agents.
Ceramic is hard, but can chip or break if subjected to strong impacts on edges and corners. Be especially careful when moving heavy objects.
Limescale deposits can be removed with a cleaner suitable for ceramic surfaces. Take care to avoid damaging adjacent materials such as natural stone, metal, or sensitive coatings.
Glass is easy to care for, but can be scratched by hard particles, abrasive agents or improper cleaning.
First, remove dust and dirt with a soft cloth. Then use lukewarm water or a suitable glass cleaner.
Apply the cleaner to the cloth and not directly to frames, fittings or adjacent materials.
Do not use abrasive cleaners, hard sponges or sharp-edged cleaning tools.
Make sure that there are no sand or dirt particles in the cleaning cloth.
Avoid hard impacts on edges and corners. These areas are particularly sensitive.
Only place very hot objects directly on glass surfaces if the product is explicitly designed for this purpose. If in doubt, use a heat-resistant coaster.
Metal surfaces can be polished, brushed, painted, powder-coated, or coated, depending on the finish. The appropriate cleaning method depends on the specific surface.
Use a soft cloth and lukewarm water. If necessary, a mild, pH-neutral cleaning agent can be used.
Afterwards, dry metal surfaces thoroughly to reduce water stains.
Clean brushed stainless steel, ideally in the direction of the brushed grain. Fingerprints can be removed with a soft microfiber cloth.
For stubborn dirt, use a special stainless steel cleaner. Test it first on an inconspicuous area.
Do not use steel wool, metal brushes, abrasives, chlorine-based cleaners or harsh chemicals.
Do not leave metal surfaces damp for extended periods. Even stainless steel can develop surface rust or discoloration under unfavorable conditions.
Untreated metals such as brass, copper, and bronze can oxidize over time and develop a natural patina. This change is typical for these materials.
Remove dust with a soft, dry cloth. If necessary, a slightly damp cloth can be used.
Dry the surface immediately after cleaning.
The patina changes the color and character of the material. It can be deliberately preserved or reduced with a suitable metal care product.
Please note that polishes can alter the surface and color. Therefore, test the product on an inconspicuous area first.
Do not use harsh cleaners, abrasives or harsh cleaning aids.
Fingerprints, moisture and acidic substances should be removed as soon as possible.
Plastic surfaces are usually easy to care for, but can be damaged by abrasive agents, solvents and strong heat.
Use a soft cloth with lukewarm water and, if necessary, a little mild dish soap.
Then dry the surface.
Acrylic glass is more susceptible to scratches than conventional glass. Use only very soft, clean cloths and suitable cleaning agents.
Do not use abrasives, steel wool, acetone, solvents or alcohol-based cleaners unless expressly recommended for the material.
Protect plastic from direct heat and open flames.
Velvet and velour have a visible nap. Through pressure, light, and use, variations in color and texture can occur. These effects are characteristic of the material.
Remove dust with a soft brush or an upholstery nozzle at low suction power. Work in the direction of the pile as much as possible.
Minor pressure marks may disappear over time. Depending on the material, the pile can be carefully lifted with a soft brush.
Only use steam or moisture if this is specifically recommended for the particular cover.
Blot up any spills immediately with an absorbent cloth. Do not rub the pile.
Use only cleaning agents suitable for velvet or velour.
Leather is a natural material. Differences in color, grain, structure, and small natural characteristics are part of the material's character.
Proper care depends on the type of leather and the surface treatment.
Remove dust with a soft, dry cloth. For suitable smooth leathers, a slightly damp cloth can be used.
Then carefully dry the surface.
Use only care products suitable for the specific type of leather. Regular care can help keep the leather supple.
Apply care products sparingly and evenly. Test each product on an inconspicuous area first.
Immediately absorb any spills with an absorbent cloth. Dab the stain; do not rub.
Grease stains should not be treated with water or harsh cleaners. Depending on the type of leather, they can partially penetrate the material over time.
Do not use household cleaners, solvents, disinfectants, wet wipes or unsuitable leather polishes.
Protect leather from direct sunlight, intense heat, and prolonged contact with moisture.
Artificial leather is easy to care for, but can be damaged by aggressive cleaners, fats and unsuitable care products.
Clean the surface with a soft, slightly damp cloth. If necessary, a little mild dish soap can be used.
Wipe with clean water and dry the surface.
Do not use solvents, abrasives, alcohol-based cleaners or care products on genuine leather.
Remove stains from jeans, dark fabrics or other materials that transfer color as soon as possible.
Natural materials such as rattan, bamboo and seagrass are sensitive to high humidity, dryness and direct heat.
Remove dust using a soft brush, a duster, or an upholstery nozzle at low suction power.
If necessary, wipe the material with a slightly damp cloth and allow it to dry completely.
Avoid soaking, standing moisture and the use of aggressive cleaning agents.
Do not place products made of natural wicker directly next to radiators or in prolonged, intense sunlight. The material can dry out, become brittle, or warp.
Individual protruding fibers are possible in natural braids. Do not pull these out. They can be carefully trimmed without damaging the surrounding braid.
The care of a carpet depends on the material, pile height, and construction. Therefore, always refer to the product-specific instructions.
Vacuum the carpet regularly using a suitable nozzle and adjusted suction power.
Rotating brushes should be avoided on high-pile, hand-woven, or delicate carpets.
Rotate the rug occasionally to distribute light and stress as evenly as possible.
Immediately absorb any spills with an absorbent, light-colored cloth. Dab from the outside in; do not rub.
Use only cleaning agents suitable for the specific carpet material. Test them first on an inconspicuous area.
Loose fibers may come loose from new carpets initially. This is especially common with wool carpets and usually decreases with regular use.
Do not pull out any protruding threads. Carefully trim them with scissors.
Furniture legs can cause pressure marks. Use suitable furniture pads and occasionally change the position of heavy furniture.
Always check the sewn-in care label before cleaning. Not all covers, fillings, and materials are washable.
Close zippers before washing and turn removable covers inside out if possible.
Use a mild detergent and select the program indicated on the care label.
Wash light and dark textiles separately.
Carefully reshape textiles after washing. Dry them according to the instructions on the care label.
Products not suitable for tumble drying should be air-dried. Avoid direct sunlight.
Shake and turn your pillows regularly. This will distribute the filling more evenly and help them retain their volume for longer.
Yes. Products that are neither in stock with us nor the manufacturer can be pre-ordered. This is particularly relevant for new collections or high-demand items. We also provide an approximate delivery time in these cases. Since the products are not yet fully manufactured, the delivery time may still change. Pre-ordering allows you to secure your desired product early. The planned delivery time will be clearly communicated to you.
Outdoor furniture is designed for outdoor use. However, weather, UV radiation, moisture, frost, and dirt can affect the materials in the long term.
Regularly remove dust, leaves and dirt with a soft brush or a damp cloth.
Use lukewarm water and a mild detergent. Rinse off any detergent residue with clean water and allow the furniture to dry completely.
Cover outdoor furniture with a breathable, suitable protective cover when not in use for extended periods.
Ensure that furniture and cushions are completely dry before covering or storing them. Condensation can form under non-breathable covers.
Store sensitive furniture, cushions and textiles in a dry, frost-free and well-ventilated place during the cold season.
Clean and dry all parts thoroughly before storing.
Waterlogging should be avoided. Place furniture on a level surface and ensure that water can drain away easily.
Even weather-resistant materials can change in appearance due to UV radiation and weathering. Color changes and patina are possible depending on the material.
Outdoor textiles are often water-repellent, but not necessarily waterproof.
Brush off loose dirt regularly. Treat stains as soon as possible with a damp cloth.
For removable covers, please refer to the respective care label.
Allow wet cushions to dry completely. Stand them upright to allow moisture to escape more easily.
Store pillows and cushions in a dry place if possible during prolonged rain and overnight.
Do not store damp cushions in closed boxes or under airtight covers. This can lead to odors, mildew, or mold.
Please note the product-specific information regarding suitability for dishwashers, microwaves, ovens and freezers.
Dishwasher-safe products can be cleaned according to the manufacturer's instructions. Delicate, hand-painted, or decorated items should preferably be washed by hand.
Use a soft sponge and mild dish soap.
Avoid sudden temperature changes. Do not place cold dishes directly into a hot oven and do not pour very hot liquid into very cold containers.
Temperature shocks can cause cracks or breaks.
Dark lines can appear on light-colored glazes due to metal abrasion. These can often be removed with a suitable, mild ceramic cleaner.
Dishwasher-safe glasses should be placed in a stable container with sufficient space between them.
For delicate, thin-walled, decorated or mouth-blown glasses, we recommend hand washing with lukewarm water and mild dish soap.
Dry glasses with a soft, lint-free cloth. When polishing stemmed glasses, do not hold them by both the base and the bowl simultaneously, as this can create tension.
Avoid sudden temperature changes. Do not pour boiling liquids into glasses that are not specifically designed for this purpose.
Please note the information regarding material, coating and dishwasher suitability.
Rinse cutlery and kitchen utensils as soon as possible after use. Acidic and salty food residues can damage surfaces.
Dry metal parts thoroughly after cleaning.
Arrange cutlery in such a way that different metals do not touch each other as much as possible. This reduces the risk of contact corrosion.
Sensitive coatings, wooden handles and decorative surfaces should preferably be cleaned by hand.
Do not use steel wool or highly abrasive cleaners.
Do not leave cutlery damp or dirty for extended periods of time.
Clean wooden products immediately after use with a damp cloth or briefly under running water.
If necessary, use mild dish soap and dry the product immediately afterwards.
Wooden products may only be cleaned in the dishwasher if this is explicitly stated.
Do not leave wood soaking in water. Dry cutting boards standing upright so that air can circulate from both sides.
Depending on the type of wood, occasional treatment with a food-safe care oil may be advisable.
Use only oils that are expressly suitable for kitchen products and contact with food.
