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On this page you will find all the important answers about KAQTU, Our online shop, services, and your order. We'll explain who we are, what sets us apart from other furniture providers, and which products and brands you'll find with us. You'll learn everything about Delivery, shipping, assembly&, Payment options and our Interior design consultation & planning. Whether you have questions about availability, the showroom, returns, or your order – you'll find the answers here. clear, helpful information, so that you can shop safely and with information at KAQTU.
KAQTU is a Swiss home furnishings platform offering high-quality furniture, lighting, and home accessories. The focus is on timeless design, durable materials, and a carefully curated selection of international brands. In addition to its online store, KAQTU also offers personalized interior design consultations, project solutions, and services such as delivery and furniture assembly. As a result, KAQTU caters to both private customers and business clients who value quality, style, and professional support when furnishing their spaces.
KAQTU combines the convenience of an online store with the expertise of traditional interior design consulting. Instead of just a selection of products, KAQTU offers personalized support tailored to your space, style, budget, and intended use. The product range is carefully curated and includes furniture and accessories that are functional, aesthetically pleasing, and durable. In addition, KAQTU offers project support, installation services, and consulting for both residential and commercial interiors.
No. We offer a comprehensive range of home furnishings that goes far beyond just furniture. In addition to sofas, tables, chairs, and beds, you’ll also find lighting, rugs, and home and kitchen accessories. Our goal is to design spaces holistically—from the basic furniture to the finishing touches that complete a room. All products are stylistically coordinated and meet high quality standards.
Yes, KAQTU is a Swiss company that was founded more than five years ago. It focuses on modern and innovative solutions, personalized service, transparent communication, and long-term customer relationships. Its proximity to the Swiss market enables a carefully curated selection of brands, short lines of communication, and high-quality service—from consultation to delivery.
Yes. While we are primarily an online platform designed to offer you maximum choice and flexibility, we have created a showroom featuring a curated selection of furniture and many samples for interior design consultations, projects, and select products.
Compared to our competitors, we offer few promotions. Our strategy is to offer fair prices throughout the year rather than driving up sales with excessive sales promotions.
We value long-term, loyal customers, which is why we’ve also launched a loyalty program. We offer a one-time discount coupon to new customers.
Of course, we also hold seasonal sales on select products or collections. These are announced via our online store, newsletter, or social media channels.
You can easily reach customer service via chat, the contact form, or by phone at +41 44 977 10 00. There, you can ask questions about products, orders, deliveries, or services.
For project inquiries or specific requests, a personal contact option is also available.
If damage occurred during delivery or you
have a warranty claim, you can.
reportitdirectly online.
. KAQTU places great importance on providing personalized and professional service.
Yes, we offer in-person or phone consultations. This is particularly helpful for larger purchases, interior design questions, or projects. Appointments can be scheduled by arrangement to ensure we have enough time to address your needs.
KAQTU carries a carefully curated selection of international furniture and home decor brands. The focus is on high-quality design at fair prices, durable materials, and timeless collections. KAQTU combines well-known design brands with select manufacturers that stand out for their quality and style.
In addition to Kave Home, KAQTU carries numerous other well-known brands such as Zuiver, Normann Copenhagen, Dutchbone, Bloomingville, Ferm Living, Venture Home, House Doctor, and many more.
Most of the furniture is produced in Europe.
Our product range covers a variety of interior design styles. At KAQTU, you’ll find furniture and accessories that suit styles such as Scandi, , country,, , , industrial,, Asian , , Wabi Sabi, ,,Japandi,,bo,,ho, andvintage.
. By combining different brands, you can create your own unique living spaces—from minimalist to cozy and warm.
Yes, KAQTU’s product range is constantly expanding. We regularly add new brands, collections, and products to reflect the latest trends, materials, and design developments.
At the same time, we ensure that new products meet our quality and design standards.
Yes, sustainability plays an important role in our product selection. KAQTU carries a wide range of furniture and accessories made from sustainable materials such as FSC-certified, wood , , recycled materials, or responsibly produced fabrics ( GOTSorOeko-Tex). We also prioritize fair production conditions and durable product designs.Here you’ll find our collection of sustainable furniture..
In addition to attractive design, we prioritize build quality, functionality, and durability.
To meet a variety of needs, we offer products at different quality levels. If products do not meet our quality standards, we remove them from our product line.
Many of our products are suitable for both residential and commercial use.
The furniture in the KAQTU collection is manufactured in Europe or internationally, depending on the manufacturer. Many brands manufacture their products in specialized facilities with many years of experience. Care is taken to ensure controlled production processes, high-quality materials, and consistent quality. The country of origin is indicated on each product or listed with the manufacturer.
KAQTU offers a wide range of furniture for all living spaces. This includes sofas, armchairs, tables, chairs, beds, shelves, sideboards, cabinets, as well as lighting and rugs. The selection is rounded out by outdoor furniture for gardens, patios, and balconies. All pieces of furniture are selected to complement each other stylistically and to be both functional and durable. As a result, the collection is ideal for furnishing an entire home from a single source.
Yes, KAQTU offers an extensive selection of outdoor furniture. The collection includes garden chairs, lounge sets, outdoor sofas, tables, loungers, and matching accessories. The outdoor furniture is weather-resistant, easy to maintain, and designed for long-term use. Many collections are suitable for private gardens as well as patios or balconies.
Yes, many of the furniture items at KAQTU are also suitable for commercial and project use. This includes sturdy chairs, tables, lounge furniture, and functional furnishing solutions for offices, cafés, restaurants, and vacation rentals. . . Thisalso includesoutdoor furniture. . KAQTU will be happy to advise you on selecting the right products that meet your requirements for use, durability, and design.
Yes, KAQTU carries a selection of furniture and accessories for children’s and teens’ rooms. . The focus is on safety, functionality, and timeless design. The products are designed to grow with children’s needs and integrate well into a variety of home decor styles.
Yes, KAQTU offers gift certificates that can be redeemed in the online store. Gift certificates make ideal gifts and can be used flexibly across the entire product range. You can enter a gift certificate code directly at checkout during the ordering process. The corresponding amount will then be automatically deducted from the order total.
That depends on the specific product. Many pieces of furniture are delivered partially assembled, making setup quick and easy. Other products are delivered fully disassembled for self-assembly. You can find detailed information about the assembly level on each product page in the KAQTU online store.
We currently ship only to Switzerland and Liechtenstein. We expect to expand to other European countries toward the end of 2026. Our focus is on reliable, predictable delivery with high-quality service. For special requests or projects, we can consider shipping to neighboring regions on a case-by-case basis. If you have any questions about delivery, our customer service team will be happy to assist you.
No, not all products are available for immediate delivery. Availability depends on the manufacturer, the type of product, and current demand. The current delivery time is clearly displayed for each product in the online store, so you’ll know when your order is expected to be delivered before you make a purchase. If there’s a delay in delivery, we’ll let you know as soon as we’re aware of it.
Some pieces of furniture are custom-made for you or produced in small batches. Some products are also in stock at the manufacturer's warehouse in Europe. That's why delivery to you may take a few weeks.
Yes. Products that are not in stock with us or the manufacturer can be pre-ordered. This is particularly relevant for new collections or high-demand items. We also provide an estimated delivery time for these items. Since the products have not yet been manufactured, the delivery time is subject to change. Pre-ordering allows you to secure the product you want early on. The estimated delivery time will be clearly communicated to you.
Yes, we’ll keep you updated on the status of your order. You’ll receive updates via email, or you can check the current status in your customer account. As soon as the product leaves our warehouse, you’ll receive a tracking link from Planzer Paket or Swiss Post for package deliveries. For freight deliveries, you’ll receive advance notice from Planzer Transport or Swiss Post. You can select a delivery date that works for you online. Please note that, especially for freight deliveries, an adult must be present to accept and inspect the delivery.
In rare cases, delays may occur, such as due to production bottlenecks or delivery issues on the manufacturer’s end. If the delivery time changes, we will notify you immediately. This is particularly common with pre-order or made-to-order items. For in-stock items, delivery times are very precise.
Shipping costs at KAQTU depend on the size, weight, and type of products ordered. Smaller items have different shipping costs than bulky furniture. All shipping costs are clearly displayed at checkout before you complete your order. This ensures you have full cost transparency at all times.
The following free shipping thresholds apply:
Depending on the delivery option you choose, delivery can be made either inside your home or to the curb. Assembly options are also available. Delivery inside your home is recommended, especially for larger pieces of furniture. The available delivery options are clearly displayed during the ordering process so you can select the one that’s right for you.
Generally, you'll automatically receive a selection of available delivery dates as soon as your shipment is ready to be sent. If the items can only be shipped as packages, we’ll normally ship them as soon
as possible. If you’d like the delivery to take place at a different time, please feel free to note this in your shopping cart or contact us via chat.
We’ll take your request into account during shipping and instruct the carrier accordingly.
If you’d like a guaranteed fixed delivery date, we can also arrange that for an additional fee.
As a general rule, we ship your order as a single shipment. However, if the delivery times vary significantly or the products are located in different warehouses, we will ship the products separately.
Deliveries of freight-forwarded goods will only be made in the presence of adults. If the recipient is not
present at the
delivery address on the scheduled delivery and installation date
, or if the recipient refuses to accept the delivery,
a new delivery and installation date will be
communicated to the recipient as
soon as possible.
In this case, KAQTU
is entitled
to charge a processing fee of CHF 100.00
as well as the costs for each additional delivery or service
partner visit
separately.
Parcel deliveries will be left with the recipient.
We offer a variety of secure and widely used payment methods to give you flexible payment options. These include, among others, all major credit cards, Twint, prepayment, and, for businesses, payment by invoice. The available payment methods are displayed at checkout and may vary depending on the order total or your credit rating. All payments are processed through verified and encrypted payment systems.
If a payment is unsuccessful, you will be notified and can select a different payment method or try the payment process again. Our customer service team will be happy to assist you if you have any questions or encounter any problems.
Yes, you can also place an order by phone or email if you'd like. This service is particularly well-suited for custom requests, project orders, or if you need help choosing a product. Our customer service team will be happy to assist you and guide you through the ordering process.
Yes, immediately after you complete your order, you'll receive an order confirmation via email. It includes a summary of the products you ordered, the estimated delivery time, and the payment and shipping methods you selected. The order confirmation also serves as a reference in case you have any questions.
At KAQTU, you can place an order either as a guest or with a customer account. However, a customer account offers you additional benefits, such as an overview of your orders, saved shipping addresses, and participation in the loyalty program. Registration is free and can be done at any time.
Yes, KAQTU offers a professional assembly service for many pieces of furniture. This service ensures that your furniture is assembled properly, safely, and in accordance with the manufacturer’s instructions. The assembly service is a convenient solution, especially for larger or more complex pieces of furniture such as sofas, cabinets, or beds. The availability of the service is displayed during the ordering process or can be requested individually. For deliveries that include the assembly service, the delivery time is approximately 5 days longer.
The assembly service includes the professional assembly of the ordered furniture in accordance with the respective assembly instructions. This includes assembling the individual components and placing the furniture in its intended location.
Assembly services are billed at a flat rate depending on the product. If the assembly time exceeds 1 hour, the actual costs will be charged (CHF 60.00 per 15 minutes for a 2-person service team).
If the weight per package exceeds 100 kg, additional personnel must be provided. These costs are to be paid by the customer.
Yes, when booking a delivery to the place of use or an installation service, you can also book the disposal of old furniture. For installation services, this option is displayed directly at checkout. Please note that the items to be disposed of should be of comparable weight and size to the items being delivered. Larger items must be reported in advance and are subject to an additional fee.
For delivery to the place of use, you can inquire about this via chat. Please contact KAQTU Customer Service well in advance so that we can verify whether disposal can be arranged as part of the delivery or installation and determine the associated costs.
Yes, we offer professional interior design consulting for both residential and commercial clients. The goal of our consulting services is to develop functional and stylish interior design solutions that are perfectly tailored to your spaces, your style, and your budget. You can request this service for individual pieces of furniture, entire rooms, or entire apartments/projects, and it’s suitable for both new construction and renovations.
We’ll schedule an initial free phone consultation to discuss your preferences, needs, and the layout of your space. We’ll develop interior design concepts based on floor plans, photos, or in-person discussions. You’ll receive specific product recommendations from the KAQTU collection, including suggestions for style, color, and materials. The consultation can take place online or in person.
Yes, KAQTU also offers interior design consulting for commercial spaces such as offices, cafés, restaurants, and vacation rentals. We take aspects such as intended use, durability, budget, and design into equal consideration to develop functional and long-lasting interior design concepts.
The cost of an interior design consultation depends on the scope, duration, and nature of the project. The initial consultation is free. We’ll provide you with transparent information about potential costs in advance and, if needed, prepare a customized quote. In many cases, the consultation can be combined with a furniture purchase.
Yes, you have the right to cancel or return your order within 30 days. The right to cancel applies to many standard products and begins on the date you receive the merchandise. Custom-made or specially configured products are excluded from this right. You can find the exact terms and conditions in the return policy.
. Please contact customer service as soon as possible so that we can respond quickly and prevent unnecessary costs.
You can return your order within 30 days. This period is significantly longer than the statutory return period. Within this period, you can return products as long as they are unused and in perfect condition. It is important that the merchandise be returned in its original packaging to prevent damage during shipping. You are responsible for the return shipping costs. For more details, please see the return policy..
If you wish to return a product, please report this via your customer profile.
We will review your return request and send you the relevant return instructions. Please note that the product must be returned in its original packaging , inlike-new, unused condition,and with all accessories included.
Once we receive the returned product, we will inspect it for completeness and condition and credit your account with the corresponding amount as store credit, after deducting any applicable fees.
You can find all the terms and conditions in ourReturn Policy..
If your order arrives damaged, please report the damage within 5 days. Click here to report the damage.
. When reporting the damage, please include photos of the packaging and the defects, along with a detailed description.
As soon as we receive your report, we’ll get back to you within a few days with possible solutions (replacement, repair, or refund).
In many cases, it is possible to obtain replacement parts or reorder items. These include, for example, additional chairs, replacement legs, or matching accessories for existing furniture. To do so, please contact KAQTU Customer Service with the relevant product information so that we can check with the manufacturer.
All products are covered by at least the statutory 2-year warranty and guarantee provisions. In addition, extended warranties may be available depending on the manufacturer. The exact warranty terms depend on the specific product and are described in the product information or by the manufacturer.
Care instructions are included with each product; you can find them on the product page or request them from customer service. This will help maintain the quality of your furniture over the long term.
Proper care significantly extends the life of your furniture. Wooden furniture should be dusted regularly and, depending on the surface, treated occasionally. Fabric and upholstered furniture benefit from regular vacuuming and spot cleaning. Outdoor furniture should be stored in a weather-protected area or covered, depending on the material. KAQTU provides appropriate care instructions for many of its products.
A KAQTU customer account offers you numerous benefits. You can view your orders at any time, access invoices and receipts, and manage your personal information and shipping addresses. You’ll also gain access to KAQTU’s loyalty program. Registration is free and non-binding.
Stay up to date with the KAQTU newsletter. You’ll regularly receive inspiration on home decor, new collections, interior design trends, and exclusive offers. Plus, the newsletter will notify you early about promotions, sales, or limited-edition products. That way, you won’t miss any highlights from the KAQTU collection and can take full advantage of these special offers.
Yes, we offer a loyalty program for registered customers. Through this program, we support our loyal customers and fans and help you with your home decor projects over the long term. Participation is free. All you need is a customer account. Earn points for various activities and purchases, and redeem them for all sorts of items in our online store.
In the loyalty program, you earn loyalty points with your purchases. Depending on your activity, order volume, or status, you’ll gain access to special benefits. The program is designed to reward long-term customer relationships and offer you additional value on future orders. The exact details are clearly presented on the website.
Yes, KAQTU offers comprehensive solutions for business customers. These include offices, cafés, restaurants, hotels, vacation rentals, and other commercial facilities. KAQTU supports you from the initial idea through planning to final implementation, taking into account design, functionality, and budget.
Yes, KAQTU has experience in project and commercial real estate. References and examples of completed projects can be provided upon request. This will give you an idea of KAQTU’s capabilities and how we work.
Yes, we offer customized terms for projects, business customers, interior designers, or large orders. These are calculated on a project-by-project basis and may include special prices, customized delivery options, or additional services. Contacting us early on makes planning and preparing a quote easier.
Yes, sustainability is an important part of our philosophy. Even when selecting our product range, we make sure to offer durable products that don’t follow short-lived trends. High-quality materials and timeless design ensure that furniture can be used for many years, which makes an important contribution to sustainable consumption.
In addition, we strive to keep information as transparent as possible so that customers can make an informed decision before purchasing. This ensures that our products continue to bring joy to our customers over the long term.
In our day-to-day operations, we work to reduce our consumption of resources. Whenever possible, we also give defective products a second life.
Yes. We carry a wide range of products that meet various sustainability criteria. This applies not only to the products themselves but also to the manufacturers.
We strive to provide as much transparent information as possible about certifications, country of origin, and materials, so that every customer can assess the sustainability credentials for themselves. In addition, we’ve grouped sustainable products into different collections. For example, you’ll find collections for: FSC, -certifiedproducts ,, , Oeko-Tex-certified products , , EU Ecolabel products,, GOTS-certified products, andproducts made from recycled materials..
